Refund and Returns Policy
Thank you for choosing Bidyut Innovation Pvt Ltd for your robotics education and digital learning needs. This policy outlines our approach to refunds and returns for digital products and services.
At Bidyut Innovation, we are committed to providing high-quality robotics education solutions, STREAM learning programs, and innovative technology services. We understand that purchasing digital products requires trust, and we strive to ensure customer satisfaction through transparent policies and excellent support.
01Understanding digital products and services
Our platform offers various digital products including online courses, educational content, robotics training materials, software licenses, and access to our Learning Management System (LMS). These are classified as non-tangible irrevocable goods that are delivered electronically upon purchase confirmation.
Digital products differ from physical goods because they are instantly accessible and cannot be returned in the traditional sense. Once you receive access to course materials, training modules, or software licenses, the transaction is considered complete.
- Online robotics courses and training programs
- STREAM education content and curriculum materials
- Software licenses and digital tools
- Access to our Learning Management System (LMS)
- Downloadable educational resources and documentation
- Virtual workshops and webinar recordings
02No-refund policy for digital products
This no-refund policy is in place because digital products are immediately accessible upon purchase, and we cannot verify if the content has been copied, downloaded, or used after delivery.
03Exceptions and special circumstances
While we maintain a strict no-refund policy for digital products, we understand that exceptional circumstances may arise. We will consider refund requests on a case-by-case basis in the following situations:
To request a refund under exceptional circumstances, you must contact us within 7 days of purchase with detailed information about the issue. Our team will review your request and respond within 5–7 business days.
- Technical issues preventing access to purchased content (after our support team has attempted resolution)
- Duplicate purchases made in error within 24 hours
- Significant discrepancies between product description and delivered content
- Unauthorized transactions (subject to verification and investigation)
04Technical support and assistance
We are committed to ensuring you have a smooth experience with our digital products and services. If you encounter any technical difficulties, our support team is here to help. We strongly recommend contacting our support team before considering any refund request — in most cases, technical issues can be resolved quickly.
- Issues accessing your purchased content or LMS account
- Problems downloading course materials or resources
- Technical errors or bugs in our platform
- Questions about product features or functionality
- Guidance on using our robotics education tools and software
Questions or Concerns?
For grievances, queries, or rights-related issues, please contact us at Info@bidyutrobotics.com. Our team will respond to your inquiry as soon as possible.